A Tenant in 30 Days, or Your Placement Fee Is Waived

We offer transparent, tiered pricing based on portfolio size: • 1st property: 7% of monthly rent collected • 2nd property: 6% of monthly rent collected • 3rd+ properties: 5% of monthly rent collected Additional fees: • Placement fee: 50% of first month's rent (one-time, when tenant placed) • Renewal fee: $100 flat (lease renewal/renewal negotiation — optional) • Maintenance reserve: $100-300/month (varies by property condition/age) What you DON'T pay: • $0 maintenance markup — You pay what vendors charge, period. No surcharges, no coordination fees. • $0 vacancy fee — If the property sits vacant, we don't charge management fees that month. We only earn when you earn. • $0 setup fee — No onboarding or setup charges to get started. • $0 early termination penalty — Cancel with 60 days' written notice, subject to the agreement's terms. Bottom line: Transparent pricing. The Property Management Agreement controls all charges, reserves, exclusions, and third-party costs.

Yes — we back our management with two guarantees: 90-Day Satisfaction Guarantee If you're not satisfied with our services within the first 90 days, eligible owners receive a refund of management fees under the agreement's written-notice, cooperation, exclusion, and timing terms. Placement fees, vendor costs, reserves, and third-party costs are excluded. 30-Day Leasing Guarantee If your property isn't leased within 30 days after the listing date, the placement fee is waived — subject to owner cooperation, pricing, legal availability, and the agreement's other terms. Why we can guarantee this: We maintain a network of pre-screened vendors and tenants across the Greater Seattle area, and our management agreement spells out exactly how both guarantees work.

We manage properties across the Greater Seattle metro area: Core service areas: • Seattle (Capitol Hill, Ballard, Queen Anne, Fremont, Wallingford, Green Lake, University District, South Seattle) • Edmonds • Shoreline • Lynnwood • Mountlake Terrace • Snohomish County • King County (Bellevue, Redmond, Kirkland, Renton, SeaTac, Federal Way) Why we focus locally: We understand local tenant laws, rental market trends, and neighborhood dynamics. Seattle tenant protections (SMC 14.08, SMC 14.09) are different from state law — we navigate those nuances daily. If your property is in one of these areas or nearby, let's talk.

Our Full-Service Management package includes everything: Tenant-related: • Market rent analysis & pricing • Property listing on major rental platforms (Zillow, Apartments.com, etc.) • Tenant screening (creditworthiness, rental history, income/employment verification, references, and Seattle Fair Chance handling) • Lease preparation & signing (Seattle-compliant) • Move-in inspection & photographic documentation Owner-related: • Monthly rent collection & account setup • Monthly financial reporting & owner disbursements (electronic deposit) • Maintenance coordination & vendor management • Tenant communication & dispute resolution • Legal compliance (lease enforcement, notice preparation, eviction support if needed) • Move-out inspection & security deposit accounting Available add-ons: • Lease renewal negotiation ($100 flat) • Maintenance reserve fund (recommended for older properties)

Monthly electronic deposit to your designated bank account. Here's how it works: 1. Rent is collected from tenant 2. Rent is deposited into our trust account (as required by Washington law) 3. Maintenance & vendor costs are deducted (at cost — 0% markup) 4. Management fee is deducted (tiered: 7%, 6%, or 5%) 5. Your net proceeds are deposited directly to your bank account on the 5th of the next month If vacancy occurs: If no rent is collected in a month (vacancy, non-payment, etc.), you don't owe a management fee for that month. We only earn when you earn. No hidden reserve holds: Any maintenance reserve you establish is explicitly itemized on your monthly statement.

Yes — and our 90-day satisfaction guarantee makes it easy to try us with confidence. If you're in the first 90 days: • Eligible owners receive a refund of management fees under the agreement's terms (placement fees, vendor costs, and reserves excluded) • Just provide written notice (email or certified mail) • Standard 30-day transition period applies (final month of service) After 90 days: • Your management agreement continues month-to-month • You can terminate with 60 days' written notice • No early termination fees or penalties, subject to the agreement's terms Why owners usually stay: Once we hit the 90-day mark, owners who reach that milestone typically renew — they see the results in their rent collection, tenant quality, and maintenance costs.

Yes — we have a network of vetted vendors on call for emergencies. What counts as emergency: • Plumbing failures (burst pipes, sewage backup) • Heating/AC loss (weather-dependent) • Security issues (break-ins, locks compromised) • Electrical hazards • Water intrusion/flooding Our process: 1. Tenant contacts us via phone or emergency line 2. We respond immediately to urgent issues + dispatch a vendor (no landlord approval needed for emergency repairs) 3. Vendor fixes the issue + bills us directly 4. You pay at cost — remember, 0% maintenance markup Why this matters: Emergency repairs prevent liability + tenant turnover. A busted heater in January costs way more than the emergency call-out.

We screen for creditworthiness, rental history, identity, references, and lease compliance using a multi-step process: What we review: • Credit report (FICO score, payment history, collections) • Rental history (prior landlord references, eviction records) • Employment verification (income, job stability) • Identity verification • Seattle Fair Chance compliance handling where applicable Income verification: We verify that tenants can afford rent using a standard 3× rule: gross income should be at least 3× monthly rent. This is adjusted for housing subsidy programs as required by Seattle law (Source of Income protections). Animals: We screen all animals (dogs, cats, exotic pets) individually. No breed/species bans — we assess on a case-by-case basis based on the lease and your property. Seattle compliance note: Seattle's Fair Chance Housing ordinance (SMC 14.09) adds property-specific screening restrictions. PPM NW configures Seattle screening workflows to comply with those rules, protecting tenant rights and reducing owner liability. Result: Qualified, stable tenants who pay rent on time and respect your property. Our 30-day leasing guarantee backs this quality.

In one word: guarantees. Most property managers promise results. We guarantee them — or refund your fees. Here's what we do differently: 1. Technology-driven operations: We use data to set market rents, screen tenants, and manage costs. No guessing. 2. Transparent pricing: 0% maintenance markup. You see every vendor invoice. No surprise fees. 3. Local expertise: We know Seattle rental law — SMC 14.08, 14.09, and beyond. Tenant protections here are unusually complex, and we navigate them daily. 4. Skin in the game: • 30-day leasing guarantee: We place tenants fast, or waive placement fees • 90-day satisfaction guarantee: We deliver results, or refund management fees • Tiered pricing: Multi-property owners pay LESS per property 5. Owner-focused communication: Monthly reports, direct access to your PM, quarterly business reviews. Why owners choose us: We take the stress out of rental management + maximize your returns. That's it.

Step 1 — Free Rental Analysis Go to our website + fill out the rental analysis form. Takes 2 minutes. We'll calculate: • Market rent for your property • Estimated monthly income (after management fees + expenses) • Comparison to your current situation (if self-managing) No obligation. No sales pitch. Just data. Step 2 — Discovery Call Schedule a 30-minute call with our Property Manager (Henry). We'll discuss: • Your property specifics • Your management goals (income optimization, hands-off operation, etc.) • Any concerns (tenant issues, maintenance, etc.) • Pricing & guarantee details Step 3 — Sign Agreement If you're ready, we'll prepare a Property Management Agreement (PMA) customized to your property + timeline. Step 4 — 90-Day Satisfaction Guarantee We start managing your property. If you're not satisfied in the first 90 days, we refund your management fees in full. Just send us written notice — email or certified mail. Step 5 — Partner for Growth Most owners reach the 90-day mark and see results (higher rents, lower vacancy, quality tenants). They partner with us long-term. Ready? Book a call or get a free rental analysis.

Yes — we have referral programs for both owners and real estate brokers: Owner Referral Earn 3 months of FREE management per referral who signs a management agreement with us. Broker Referral Commission We partner with WA-licensed brokers and firms. Earn $700 flat at first rent collected, plus 20% of ongoing management fees monthly for as long as we manage the property. Referral fees are paid to the broker's firm only (RCW 18.85).

The brand is new; the people are not. Our founder Henry Yuen is a Washington-licensed managing broker with over ten years of hands-on property management experience in the Greater Seattle area, and the team has dedicated roles — assistant property management, maintenance coordination, and accounting — rather than one person juggling everything. When you sign with us, you're hiring that experience and structure, not a founding date. We publish our live portfolio numbers on this site precisely so you can judge us by results, not by age.

Three layers: 1. State trust accounts. Client funds are held in property-management trust accounts under Washington broker trust-account rules (WAC 308-124E-105; WAC 308-124E-115), fully separate from company operating funds; tenant security deposits are also handled under RCW 59.18.270. That money is yours and your tenants' — never ours. 2. E&O insurance. We carry professional liability (errors & omissions) coverage for added protection. (Fidelity-bond requirements under RCW 18.44.201 apply to licensed escrow agents; property-management trust obligations are governed by the broker trust-account rules above.) 3. Clean exit. If our relationship ends — for any reason — funds, leases, tenant records, and deposits transfer to you or your next manager under the agreement's terms, with written notice to tenants. Our 60-day cancellation exists because you should always be able to leave with everything.

Yes to both. Sample statement: We use Buildium, which generates your monthly income/expense statement automatically. Ask us and we'll send a real (de-identified) example so you can see exactly what you'd receive each month. References: With their permission, we can connect you with current owners — where possible, ones whose property type matches yours. You can also read our public Google reviews, which are from real owners we manage for today.

Honest answer: it depends on pricing more than anything else, and the Greater Seattle rental market has been slower in recent months. What we do about it: we run a comparable-market analysis before listing, recommend a price that actually moves, list across the major platforms, and adjust quickly if showings are quiet. Overpriced listings sit — no manager can market their way around that. Where our interests align: our 30-Day Leasing Guarantee means if your property isn't leased within 30 days after the listing date, the placement fee is waived (per the agreement's terms). Renting your property quickly is how we get paid.